FAQ's
Northern Athletics is an e-commerce retail store specializing in apparel, accessories, and equipment when it comes to living a healthy active lifestyle. We have selected some of the best products from some of the best brands out there to help you look, feel, and play your best. Our goal is to continue to grow by providing you with more gear for however you like to stay active.
We currently only ship to addresses within Canada.
Orders processed within 1-2 business days and may take anywhere 2-7 days to arrive. Shipping details will be provided in your confirmation email once the product has shipped.
Yes, we do offer a local pick-up option at check-out if you're in the area. The address is 400 Golf Course Road, Conestogo, ON, N0B 1N0.
Local pick-up hours are Monday to Friday 9am-5pm EST.
If you placed an order, you would receive an order confirmation email
which confirms payment has been processed. Once the order is fulfilled, you will receive an email with the shipping information which includes a tracking number.
Any returns or exchanges must be done within 30 days of receiving your item and the item must be in its original condition with all tags attached. Items being returned must be received by Northern Athletics before a refund will be issued.
For exchanges, order the correct item through the website, then contact us about returning the item.
Please email info@northernathletics.ca for any return/exchange inquiries.
Not at all, we cover all the costs involved with shipping labels for
returns if you reach out to us first. We are unable to refund any shipping costs you may have paid before contacting us about returns.
Yes, it is normal. To save on wasting paper, we do not print packing
slips with any order. All the information needed is provided in the emails sent.
Each brand has its own warranty. If you have any issues with an item
purchased through us, please reach out to us so we can try our best to help you.
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